Refunds Policy Post Purchase
After a cleared payment on the purchase of our product(s) occurs, you will receive an email with an activation code to activate the software. After this information is e-mailed to you, if you are unable to activate the software a full refund will be given. Please submit a request through our Contact Us form (make sure to include your order number). Once the software has been activated, no refund will be given. This policy is in place since it would be impossible for you to return your activated version of our software.
Refund Under Extenuating Circumstances
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities our product(s) will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 10% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, activation code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, we will process the refund. We are not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.
Acceptance of this Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for our product(s), you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please Contact Us should you have any questions regarding our refund policy.